Shipping

We do not use just one courier company. Multiple courier companies are used to ensure that your package is delivered timeously. Our major couriers are USPO, DHL, FedEX, Asendia. 

Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll ship separately are:

Snapback hats, trucker hats, dad hats/baseball caps, and visors, backpacks, jewellery, mugs, postcards and stickers, pillows with stuffing, posters, framed posters, canvas, bean bag cases, keychains and pet tags, and water bottles.

In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.

The (EDT) estimated delivery time is the sum of: estimated fulfilment and shipping time. 

Fulfilment time is the time it takes to make your product:

• 2-7 business days for apparel products (t-shirts, leggings, dresses, etc.) 
• 2-5 business days for non-apparel products (posters, mugs, phone cases, etc.)

97.66% of our orders are shipped within 5 business days.
More than 50% of our orders are shipped within 3 business days or fewer.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region. The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

• Issues with print/embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts and service disruptions.

That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us and we’ll check your order status and let you know how to proceed.

Log into your account, and click on Orders. You will be able to see tracking details on your order from there. 

You will also receive e-mail updates about your movement of your package. 

Typically only national postal operators like the US Postal Service or Canada Post are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies like FedEx to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

In some scenarios, the courier company still able to make the delivery depending on the error that was made in entering the recipient address.

If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address and we will confirm the charges for re-shipping the package. 

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of re-printing and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.

Keep in mind that if there is a conflict where the tracking information states an order was delivered but you say that you haven’t received it, then we will have to investigate further. In a worst case scenario, we can offer a 70% discount on a replacement. 

If something arrives damaged, send a photo of the damaged goods to support@happyzen.life, then we’ll gladly send a replacement at no cost to you.

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
2. Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by clicking the chat bubble element in the bottom right corner or email us at support@happyzen.life

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. You will receive notice once the order arrives back to our facility. 

We would then contact you to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.

Your order was shipped but it can take up to 48 hours for tracking details to show up in a carrier’s tracking system. 

Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.

There may be cases where the delivery was made, but the package was left in an unexpected location at your address. Perhaps it was given to a family member or work colleague. You should reach out to the courier company and enquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

We at Happy Zen are responsible for printing and packaging. We only use the services of a courier. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future! 

We will however do our best on our end to resolve the matter together with you. 

You will be liable for all custom fees as stipulated by the law of your country. An item may remain at customs in your country until the custom fees are paid to your government by you.