How are returns handled differently when comparing quality concerns or if I changed my mind?
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size or colour being ordered, then that would be handled at your expense by placing a new order.
How do I report a problem with an order I just made?
Send us an email to support@happyzen.life or go to https://happyzen.life/contact
Please supply us with the order name and clearly state the issue you are having.
Be aware that we may require a photo to be submitted with your report to begin a re-shipment. It is always best to include photos with your initial report to avoid delays.
How many days do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
What if I entered the wrong address?
In some scenarios, the courier company may still be able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our Head Quarters and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address, and we will confirm the charges for re-shipping the package.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of re-printing and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.
Keep in mind that if there is a conflict where the tracking information states an order was delivered but you say that you haven’t received the package, then we will have to investigate further. In a worst case scenario, we can offer a 70% discount on a replacement.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to support@happyzen.life, then we’ll gladly send a replacement at no cost to you.
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a report to support@happyzen.life
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for re-shipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a re-shipment to yourself (if and as applicable).
Happy Zen does not accept returns of sealed goods, such as but not limited to face masks, under garments, leggings, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks and such won’t be available for re-shipping and will be disposed of.
Returned by you – Please contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size and colour exchanges are for your expense. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Happy Zen reserves the rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
